Business: Attire Menswear
What it does: Attire Menswear hires out a wide range of men’s formal wear from wedding suits to dinner suits and everything in-between.
Owner: Mike Hughes
No of outlets: 3
Our challenge: To help Mike develop suit hire software that meets the needs of his expanding and changing business.
Outcome: A bespoke system to keep control of stock whilst saving Mike valuable time, by optimising and streamlining his workflow and operations.
About Attire Menswear
Attire Menswear began life as a much smaller affair, with the use of a van, attending wedding fairs and word of mouth Mike has built his business from scratch.
From the very beginning Attire have grown their reputation as a quality and reliable suit hire company though their customer service and attention to detail, this ensures their customers recommended them again and again.
After a few years in the trade, Mike got to the point where he was hiring 100+ suits a week, while still managing his business from his garage at home. With the business growing he decided to buy his first shop in Wallasey and Attire Menswear grew from there.
Attire now have three sites, (Wallasey Liverpool and Deeside) but over the years the business has changed. Originally, they hired from a trade supplier to supplement their own stock. These days, he has all his own products on site which are hired to customers. With this in mind, he needed a system that would complement and enhance his current business systems.
- Managing a huge volume of stock (not just suits, but ties, handkerchiefs etc) that are hired out in groups to customers and then returned.
- Managing the pick-up and return dates for each booking.
- The current system only allowed stock to be input to an order one at a time, then save to the order, come out of the system and add the next item, which was extremely time consuming.
In Mike’s quest for a new system he looked at ‘Off the shelf’ systems but found they weren’t flexible or were aimed at the retail sector: ‘Our stock is coming back and that’s what makes us different to the typical retail sector’ Mike explained. Realising he needed bespoke software built by someone that was willing to listen to exactly what he needed, Mike contacted MCPC Systems.
Mike’s frustrations in inputting orders and navigating around his old system was costing him valuable time. Time, which as a multi-site business owner is precious, time which could be spent with customers, preparing orders to go out or just making some extremely rare free time that Mike could spend with the family (or playing golf!).
In his initial meeting with MCPC he explained his frustrations, which were fed back to the development team. Mike then met with his lead developer Sam who built the system by listening to Mike’s requests, learning how Attire works, and working together to get the perfect fit.
Mike is delighted with his new Suit Hire Software: “Sam listened to how I work and built the system around that”.
” Through Sam understanding my needs, an order that would have taken five minutes to input, now takes one.”
Attire’s stock is now logged in one secure system with the customer’s bookings and details. The system has been branded with Attires own logo, colours and themes, keeping the brand at the forefront.
Attire can now start the next busy wedding season, with a bespoke new system that will support the business as it continues to grow.
Mike says of his experience with MCPC: “MCPC were flexible and looked at the way I worked to build the system; Charlotte (MCPC’s Director of Business Development) came back with a great costing, within my budget and Sam learnt my processes so the system was bespoke to us – this is why I chose MCPC to build my system.”
Want to know if bespoke software is for you? Take a look at our bespoke software page.