Following a successful adoption of MCPC Systems application, our service does not end there. For users of all levels, we offer a comprehensive array of ongoing support, help, development and technical advice.

	Help Desk: Help desk phone support (0845 055 6441) is available to both you and all of your team throughout the working week, and out of hours via email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). All calls we receive are logged and flagged until resolved to your satisfaction. Specific queries can also be addressed using our online desktop viewer application, Go2Meeting, which allows users to view and follow our Help Desk staff’s screens during assistance and guidance.
	Updates, Enhancements & Bug Fixes: Regular updates are provided to your organisation, with email alerts set to your designated staff member to keep them aware.
	User Group Meetings: Annual meetings are held to raise awareness of any issues, establish future development needs based upon upcoming changes in working practices/legislation, and also meet other users from different organisations. Take a look at our MCPC Systems’ User Group page to find out more.
	Web Access Facilities: With your own individual username and password, you can access member only parts of our website to download missing bug fixes, enhancements, updates.
	Technical Advice: Regarding the use of any of our applications is always available, whether in relation to hardware, software, GIS mapping, Data transfers, compatibility, operational difficulties or more.
	Training: If required, individual training sessions can be arranged with organisation to refresh, provide advanced working knowledge or to introduce new personnel to software. Take a look at our Training page to find out more.

Comments regarding MCPC Support from the recent 2011 Colony User Survey included:

“Always found MCPC help desk to be friendly and very clear and concise with all support by phone or email.”

“The help that I have received has been excellent.”

“On the odd occasion that I have had to use your support, I found the person I was speaking to very patient and understanding.”

“Calls are dealt with in a proficient and timely manner and where necessary our IT team have dealt directly. As I am not technically proficient in this area it makes my life a lot easier.”